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VXRLABS & HOLOTUTOR

Onboarding Survey

Help us set you up for a smooth launch. This short survey (about 8 minutes) tells us where you are with headsets, network, accounts and training so we can solve issues before your onboarding session, not during it.

Step 1 of 5 — Who we'll be working with. Tell us who is leading the rollout on your side so we can loop in the right people before onboarding.
Step 2 of 5 — What success looks like. This helps us tailor onboarding to your courses and make sure the right content is ready on day one.
Step 3 of 5 — Hardware and the rooms it lives in. Charging, storage and floor space are the most common surprises on launch day.
Step 4 of 5 — Network & IT. This page is the one that makes or breaks launch day, and it is written for your IT team. We recommend bringing in your IT support staff to complete it (or forward this survey to them). If you are not sure about an answer, leave it blank and we will cover it together on the onboarding call.

Speed test: run fast.com or speedtest.net on a device connected to the same Wi-Fi the headsets will use, standing in the room where they will be used. A full class of headsets on a single access point is the most common cause of lag and drop-outs.
Heads-up for your IT team: VXRLabs and Nexus need account.victoryxr.com, api.victoryxr.com and *.photonindustries.io allowed, plus UDP ports 5055-5058. HoloTutor also uses app.holotutor.ai.

Allowing the domains is only half of it. A headset cannot sign in to a filter, so unknown devices usually land on a default policy that ignores the allowlist. Register each headset by MAC address and put it on a policy that uses the allowlist, skips HTTPS inspection and needs no user login. Full details: Firewall and network access.
Step 5 of 5 — Getting your team ready. Almost done. Tell us how comfortable your instructors are and how you would like to be trained.
✓

Thank you! Your survey is in.

Our customer success team will review your answers and reach out to schedule your onboarding session. Anything that needs attention (network, headsets, accounts) we will start working on before we meet.

While you wait, a few resources to get a head start

VXRLabs DocumentationInstalling VXRLabs, your first session, Nexus, headset setup and the IT & deployment guides. Firewall Whitelist for ITThe exact domains and ports your network team needs to allow. Forward this one to IT. HoloTutor DocumentationGetting started, the Library, Creator Studio and the Team Dashboard for your browser-based AI tutor. Professional DevelopmentSelf-paced training and micro-certifications for instructors, recommended before your first class.
What happens next: we will confirm your onboarding session by email, share the firewall and Wi-Fi checklist with your IT contact, and make sure your Nexus licenses are ready for day one.
Submitting your survey…This can take a few seconds. Please keep this page open.

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here.

Download Now!

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here. 

Download Now!

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here.

Download Now!

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here.

Download Now!