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VictoryXR

Frequently Asked Questions

Create a VictoryXR Account

Create a VictoryXR account in order to:

  • Access purchased products
  • Check order status (coming soon)

General Questions

What is VictoryXR?

VictoryXR is a leading provider of immersive educational content, combining virtual reality (VR), augmented reality (AR), and 3D technology to create engaging learning experiences. Our tools and platforms empower educators to deliver interactive lessons that captivate students.

What types of educational content does VictoryXR offer?

VictoryXR offers a diverse range of educational experiences, including:

  • Synchronous multiplayer VR classrooms.
  • Interactive 3D models and simulations.
  • AI-driven teaching avatars for personalized learning.
  • Extensive subject-specific content, such as biology, chemistry, history, and more.
  • Tools for educators to create and customize their lessons.
What platforms are supported?

VictoryXR content is compatible with a wide range of platforms, including VR headsets like the Meta Quest, PCs, and web browsers. This flexibility ensures that it can be seamlessly integrated into both in-classroom and remote learning environments.

Subscriptions, Pricing and Shipping Details

What is included in the VictoryXR subscription?

A VictoryXR subscription includes:

  • Access to our full Asset Catalog:
    • Synchronous and Asynchronous Learning Opportunities 
    • Chemistry and Biology Simulations (including IB Bio and Chem)
    • Historical Location Experiences
    • Literary Exploration Experiences
    • Forensics Labs and Simulations
    • ISS
    • Interactive AI opportunities - patients and Business Negotiator
    • WVU Supply Chain Game
    • Seton Hall Mass Triage Training / Emergency Management simulation
    • Math - Labyrinth quizzes, Algebra Scales, Graphing Assets in Creator Spaces
    • Global Traveler - 140+ 360-degree videos with Educators guiding the exploration of the location/area/topic at hand
    • Job Shadows - Explore over 50 careers
    • Creator Spaces - 3D locations for Subject exploration - include specialty exploration modes of zero gravity, swimming, jumping and bouncing abilities, etc.
    • Sandbox - Ultimate Creator Space completely malleable flooring, sky, etc.
    • Thousands of Spawnables - 3D objects to bring into spaces and manipulate to support experiential exploration of topics and concepts
    • Specialty Spawnables - interactive spawnables that do something that you can bring into any Creator Space - blocks, spheres, and objects with colliders and gravity
    • Ability to bring in, teach, and explore personal 3D objects, 360 videos, and 2D content
    • Multi-screen content access within a single setting
    • Updates happen regularly
  • Professional development for educators.
  • Classroom management tools - 3D voice and sit, silence, summon your students
  • The VXR AI Library and Creator Tool for building AI teaching assistants and student presentations. All students have access to these lessons at any time. Work them into your curricula/syllabi to support your educational deliveries
  • Gamified learning features.
  • Technical support and regular updates.
What are Add-ons?
  • Content not included in the regular subscription, but can include the regular subscription or be purchased in addition to a regular subscription
    • CTE (Career and Technical Education): Nursing and Health Assistant, Agricultural Tech and Vet Tech, Robotics and Drones, Carpentry and Welding
    • Dissection Contents: Pig, Squid, Dogfish, Starfish (created in conjunction with Carolina Biological)
How much does a subscription cost?

Pricing varies depending on the products you are interested in and the size and needs of your institution. For detailed pricing, please contact our sales team:

Are there any free trials or demos available?

Yes, we offer limited-time free trials and demos. Contact us to schedule a demo and explore VictoryXR’s capabilities firsthand.

Breakdown of VictoryXR Products

Your VictoryXR subscription includes multiple access points to enhance your learning experience:

  • VXRLabs: Access immersive lessons through this app, available for your VR headset or other preferred devices.
  • VXR Spatial AI Creator: Design and deploy custom AI lessons via a web browser in Nexus. Navigate to: Sign In → VXR AI.
  • VXR CTE Content:
    • 2D Curriculum: Accessible through a web browser via Nexus.
    • 3D Practice Sessions: Use your VR headset and log in to the VXRLabs application for amazing hands-on learning opportunities
  • VXRWeb: Explore desktop content directly from your computer. Navigate to: Sign In → VXR Subscription → Desktop Content → VXRWeb.
Shipping Details
  • In-stock headsets are shipped within 48 hours of purchase.
  • If quantities are limited, headsets may be drop-shipped from other vendors, which can take up to 7 days for delivery within the contiguous U.S.
  • Tracking numbers are provided as soon as they are available. In some cases, tracking may arrive close to delivery.
  • For tracking inquiries, please reach out to info@victoryxr.com.
How do I change my password?
When you go to https://account.victoryxr.com, there is a FORGOT PASSWORD at the bottom of the sign-in page. 
OR, if you are auto signed-in to the account online and need to reset your password, please select the person icon from the bottom left blue menu bar on your VictoryXR Dashboard on your computer.
 
 
Then, select change password. Changing your password will require you to log in to the VictoryXR dashboard and the application with this new password.

Technical Requirements / Setup

What are the hardware requirements for using VictoryXR?

To find the hardware requirements for using VictoryXR, please refer to our Device Compatibility and Technical Requirements page.

WiFi and Firewall
  • In order to access, you must be connected to WiFi (your internet connection).
  • VXRLabs’ synchronous simulations and experiences require a minimum 50 Mbps Download and 15 Mbps Upload speeds. You can test yours at https://www.speedtest.net using your phone or PC.
  • Secure locations such as facilities/schools, require a configuration to their WiFi connections in order to host and join multi-user simulations:

Please UNBLOCK  *.photonindustries.com

and OPEN  the following ports to get around firewalls, keep your product secure, and gain access to your products:

Port Number

Protocol

Purpose

5055

UDP

Client to Master Server (UDP)

5056

UDP

Client to Game Server (UDP)

5057

UDP

Client to Game Server (UDP)

5058

UDP

Client to Name Server (UDP)

If utilizing a Meta Quest product, Meta’s server connections must also be allowed. These connection requests may appear as “gateway.facebook.com” and mqtt-mini.facebook.com” Opening these connections will NOT allow students to access social media within their VR headsets. (These names are carry-overs from when Meta was called Facebook (before Oct.2021).

  •  
What is the process for setting up VR hardware?

Please follow your manufacturer’s instructions for setting up your headset.

Can VictoryXR content be used without VR headsets?

Yes, many of our features (excluding 3D contents for CTE) are accessible through PC (keyboard), web browsers, making it possible to use our platform even without VR hardware. However, for the most immersive experience and true hands-on learning, a VR headset is ideal and highly recommended.

Getting Started

Order Fulfillment and Account Setup

Once your order is fulfilled (payment processed and headset delivered), you will receive an email with a link to set up your VictoryXR account within our license management system, VXRNexus. If you do not receive this email after your order has been fulfilled, please contact us at info@victoryxr.com.

VictoryXR Account Setup

To access content, ALL USERS must have a VICTORYXR ACCOUNT and a PAID SUBSCRIPTION assigned to that account. Follow our step-by-step tutorial to set up your account in VXRNexus: Setting Up Your VictoryXR Account OR use this Resource to walk you through the process.

You can also follow this quick tutorial to help you set up your account.

  • When setting up USERS, they will get an email asking them to setup their account. They MUST do so AND go through onboarding before they will access to their products.
  • STUDENT account setup is easier in that there are NO emails involved. Simply enter a Name (could be Student One or Tiny Poppet for the first and last names) and then a Username and a Password that YOU assign to them. No emails or identifiable information is necessary for students. 
  • You MUST assign a license to the user/student you would like to have access to the content.
  • If you have an add-on, your user/student will need the VXRLabs license AND the add-on license in order to access all their content.
VR Headsets and VXRLabs

Setup Instructions:

  • Follow your headset manufacturer's setup guide.
  • Download the VXRLabs application onto your headset.
    1. You can find all download links and instructions on this page.
    2. For Meta headsets, when setting up MULTIPLE headsets, you may use ONE phone, but you must Logout of your Meta account and create a NEW account for EACH headset that you are setting up, using different email addresses. 
    3. The email addresses that you use to set up your Meta accounts and the one(s) used to set up your VXR account do not have to be the same.
  • Launch the VXRLabs application and enter the lobby.
  • Log in using the account details linked to your assigned license(s).
  • Complete the tutorial to familiarize yourself with the system.

Need help? Watch this video for step-by-step instructions: Accessing Your In-Headset Product.
Now, dive into your lessons! Feel free to explore—there’s no wrong way to learn!

Finding Content in Headset
  • WATCH THIS VIDEO to help you get started in headset: 
  • Download the application onto your headset and open it up.
  • Sign-in to your account (please make sure your login information has a license)
  • Select Catalog from the left menu.
  • The white icon (with lines and circles) to the right of “Catalog” is your filter selector. 
  • Lessons and experiences appear in the center of the dashboard. Select to explore.
  • Select "Play by Myself" and you will instantly be taken there. 
  • If you are inviting others with VXRLab licenses, you may select "Play with Others" - then "Create Room" (upper right hand corner). Select random or input a custom code and password that you can share with your guests. Then "Create Room" button again.
  • Here is an instruction manual - it is large, but it has lots of pictures!: INFO: VictoryXR Documentation - Instruction Manual
  • Still can’t find your content? Make sure you have a license distributed to the account you are trying to access the content with (you are using to sign in). This is REALLY important.
Finding 2D/VXRWeb Content

Use your VictoryXR account to access 2D content that is accessible ONLY via a computer, iPad, Tablet or Chromebook. To access:

  • Login to your VictoryXR account on your computer.
  • Click on VXR Subscription → How to Access → Desktop Content → VXRWeb.
  • VXRWeb Lessons.

CTE content contains a curriculum to support your in-headset opportunities for applied skills training.

  • To Access 2D Curriculum: Log in to your VictoryXR account on your computer.
  • Select the CTE add-on that you purchased, and then select "2D Curriculum."
  • Select a CTE module, and then select a video from the module playlist.
  • Bold BLUE items in the playlist are IN-HEADSET practice sessions in VXRLabs CTE

Educator Tools

What tools are available for educators?

VictoryXR offers a suite of tools designed to support educators, including:

  • AI Creator Tool: build your own AI-driven teaching avatars with built in assessment and muilti-lingual student support.
  • In-headset classroom management features for real-time monitoring.
  • Metrics of student progress for our built-in simulations (available when classes are set up within Nexus).
  • Gamification tools to enhance student engagement.
  • Lesson Planner for organizing and customizing lessons - coming SOON.
Is professional development included?

Yes, our subscription includes training and professional development sessions to help educators integrate immersive technology into their curriculum. By completing our PD program you can also receive your Spatial Education Micro Certificate!

Homeschool Support

CLASS WALLET ordering information

To order directly through Class Wallet

  • Open up your Class Wallet account and sign in
  • Search the Marketplace for VictoryVR or VictoryXR or VXRLabs
  • You’ll be taken to your MyShopify page to purchase from the homeschool bundle options 
  • Select Pay with Class Wallet button at checkout
  • Your order will then be processed through Class Wallet:
    • They Create a draft order and send to state for approval (2 days - 2 weeks)
    • Approval is received, you are notified, and they complete the order
    • We receive the order notification, customer then receives order notification, and we process your order: Software is processed immediately and any hardware is sent to the shipping department which can take an additional 2 - 3 days to process and ship.

To place an order through the non-direct method 

  • Go to our website: 
  • Select the items you want and place them in your cart
  • Take a screenshot of your cart.
  • Go to Class Wallet
  • Fill out the information within Class Wallet processing
  • Attach the screenshot to your Class Wallet submission with any supporting/justification documentation
  • Here is some information which may assist you with justification of your educational software: VictoryXR Curricular Guideline
  • Submit your invoice to an administrator or order fulfillment team at Class Wallet
  • Orders will be received by us usually 3 days - 3 weeks later and we process as soon as they come in on regular business days.
SUFS (Step Up For Students) ordering information:

Log in to your SUFS account and type in VictoryVR or VictoryXR  or VXRLabs into your vendor search bar to find our marketplace page and product descriptions and order numbers. We are an approved vendor and work with thousands of Florida families supporting their VR journeys.

I haven’t gotten verification or notification of my order?

If you have placed an order through your state ESA system, most states require approval of state funds to be granted prior to orders being processed. States usually take 2 - 5 days to process, but have been known to take up to 4 weeks to do so. Once your order is approved and sent to us, it will be processed during normal business hours, excluding holidays. Our fulfillment process takes up to 48 hours for software and up to 14 days if hardware is involved.

I never received information on how to get started with my subscription

Please see the above section labelled GETTING STARTED for further support.

You can also start setting up your account and completing the onboarding process by following the steps in this SETUP GUIDE.

Who do I reach out to for homeschool, home education, or distance learning issues?

For ordering, onboarding, product, and any how-to’s: homeschool@victoryxr.com

What support options are available?

VictoryXR provides:

  • Dedicated customer support via email though homeschool@victoryxr.com
  • A knowledge base with tutorials, FAQs, and troubleshooting guides that can be found under the ? at the bottom left of your online account dashboard 
  • Regular software updates to ensure optimal performance.
  • The instruction manual is a great resource for information: INFO: VictoryXR Documentation - Instruction Manual

Technical Support

What support options are available?

VictoryXR provides:

  • Dedicated customer support via email
  • A knowledge base with tutorials, FAQs, and troubleshooting guides.
  • Regular software updates to ensure optimal performance.
How do I contact support?

You can reach our support team at help@victoryxr.com

I keep getting kicked out of VXRLabs
  • Are you connected to the WiFi and is it strong enough to support the amount of learners and applications in your setting?
  • Do you have an unexpired, Paid, VXRLabs License? You can check by logging into your VXR Account on the computer and checking under your organization and subscription
  • Do you have subscription assigned to the email or username you are using to login?
  • Did you sign-in on your dashboard of the product?
  • Do you share your account? Only ONE device can use a single license at a time.
  • Have your brought too many assets into your Creator Space? This could be a headset handling issue - too much information can cause an overload.

Partnerships and Grants

Can VictoryXR assist with securing grants for schools?

Yes, we provide resources and guidance to help schools and organizations apply for grants that fund immersive learning technologies. Contact us for more details.

Are there partnership opportunities with VictoryXR?

We’re always looking to collaborate with educational institutions and organizations. Reach out to our partnerships team via David Blinn.

Miscellaneous

How does VictoryXR support accessibility?

A11y is extremely important and VictoryXR takes it seriously. Our platform includes features such as multilingual support, customizable lesson plans (soon), multi-modal access, and accessible design to ensure all students can benefit from immersive learning. Please click on the following page for more information about how VictoryXR considers Accessibility in our design and supports A11y features within the products that support our content.

https://www.victoryxr.com/accessibility-awareness/

Where can I find more information?

Visit our website at www.victoryxr.com or contact us directly for more information.

Frequently Asked Questions

I purchased a license, but I can’t access my products in headset.

Prior to accessing your product in headset, a license must be purchased and distributed to the account with the Username and password OR email address that will be using the content.

I added a user and assigned them a license, but they cannot access VXRLabs

If you added a new USER (not a student account) and assigned them a license, the owner of that email MUST set up a VXR Nexus account and go through onboarding prior to being able to access the products.

Solution: Tell this user to look through their email to find that welcome email OR login to https://www.account.victoryxr.com and set up their account that is automatically housed within their owner’s organization.

Lesson Plans - How do I access those?

Our Lesson Plan feature is currently under reconstruction to become the robust feature we know educators want and need.

How do I assign lessons to students and where do they find those in-headset?

This is another feature that is getting an overhaul and will be released with robust flair in early 2025.

Our headset is broken, how do I access via a computer?
  • Please go to this page on our website, select your device and follow the instructions.
What are the benefits of VR in Education?

GLOBAL /

CULTURAL EXPOSURE

ECONOMICS and SAFETYINCREASED ENGAGEMENT / Motivation to LearnPERSONALIZED PERSPECTIVESSCALED to UNDERSTAND
VR has the ability to transport  students to different places and historical times leaving the classroom. This can broaden perspectives and foster empathy, awareness, and global understanding.VR allows for safe practices and the exploration of situations that would normally be costly, risky, or logistically impossible. Surgeries, engineering, chemicals, etc., can all be interacted with in safe ways and without needing to purchase expensive equipment for amateurs. VR’s interactive and visually rich environments captivate students, enhance focus and make education more enjoyable. The active engagement encourages deeper participation, better retention, and more positive attitudes towards learning.VR allows for customized learning experiences that adapt to the needs and pace of the individual students. Whether revisiting content, experiencing concepts from a different perspective or doing tailored lessons, VR fosters inclusivity and maximizes educational outcomes for all students.VR offers a fully immersive environment that offers engagement in a way that traditional learning cannot. By experiencing simulations and interactive 3D environments, especially scaled to size, students can grasp complex concepts in a hands-on experiential way that deepens understanding and retention. 
What ages/grade levels do you support?

VictoryXR offers educational software designed to support learners who prefer hands-on experiential learning opportunities with the added benefits of focusing on tasks within a VR headset.

What curriculum do you use?

Our product is malleable enough to be used by various ages and is especially great for those whose academic and biological ages do not always match. We also feel that, as educators, you know your students best. You know the state, school, college, district requirements better than we would, so we leave curricula selection up to you.  For this reason, we support you on your journey to incorporate VR but do not restrict you on how you want to do that by forcing you to follow one curriculum. 

We do offer a curricular guideline that can be used to validate the incorporation of VR into your curricular choices and syllabi. Homeschooling families are welcome to use this guide to meet state requirements for justification of purchases for ESA and educational reimbursements for those states that offer Tax relief for educational products and services.

Virtual Reality Curricular Guidelines and Scope

Our Partners

Learn more about our global partners, strategic partners, and trusted resellers.

Reach Out Today!

Find more information about a specific product, learn more about our process, or gain assistance with any of our products or services.

Learn more about our products.

Discover novel experiences in virtual reality, augmented reality, or on your computer! Experience the future of K-12, Homeschooling, and Higher Education in each of our products. 

VR

VXRLabs

Learn More ▸

A fully immersive platform that hosts an expansive collection of educational experiences and shared spaces for individual or multiplayer use.

PC/Mac/Chromebook

3D Spatial AI

Learn More ▸

Educators can gain the power of conversational AI lessons from the VictoryXR library, as well as their own AI teaching assistants with the Spatial AI Creator.

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here.

Downloading the APK directly will not include the ability to automatically update. When VXRLabs updates, you will need to come back and download the latest version here.